1. How do you expect me to believe that the products are genuine

2. Are the products on your website genuine?

3. I want to know if the products are 100% authentic?
Ans. We would like to assure our valued customers that all products available on salonkart.com are genuine and directly sourced from the respective brands or official distributors. We understand the importance of authenticity and strive to provide our customers with a trustworthy and reliable shopping experience.
At Salonkart.com, we prioritize the quality and legitimacy of the products we offer. We work closely with authorized brand representatives and official distributors to ensure that every item on our platform is authentic and meets the highest standards.
By sourcing directly from brands or their authorized distributors, we can guarantee the authenticity, originality, and quality of the products. This way, our customers can have complete confidence in their purchases and enjoy the full benefits and experience of the brands they love.
Should you have any concerns or questions regarding the authenticity of a specific product or brand, please do not hesitate to reach out to our customer support team. We are here to address any inquiries and provide you with the necessary information to make informed decisions.

4. Why is Salonkart.com is offering discount on products?
Ans. There could be several reasons why we are offering discounts on products. Here are some possible explanations:
1. Promotional Campaigns: Salonkart.com may be running promotional campaigns to attract new customers or retain existing ones. Discounts can be a part of these campaigns to incentivize purchases and create a sense of urgency.
2. Seasonal Sales: Many businesses offer discounts during specific seasons or holidays to boost sales. Salonkart.com might be offering discounts during festive seasons, special occasions, or annual sales events.
3. Supplier Deals or Partnerships: Salonkart.com may have negotiated special deals or partnerships with their suppliers or brands, allowing them to offer discounted prices to customers.
4. Competitive Pricing: In order to remain competitive in the market, Salonkart.com may adjust their prices and offer discounts to match or surpass the pricing of their competitors.
5. Limited Time Offers: Discounts can be time-limited promotions aimed at creating a sense of urgency and encouraging immediate purchases.
6. Customer Loyalty Programs: Salonkart.com might have a loyalty program that rewards customers with exclusive discounts or special offers. These programs are designed to encourage repeat purchases and foster customer loyalty.

It's important to note that these are potential reasons for offering discounts, and the actual motivations behind Salonkart.com's discounts may vary.


5. If we have Quality issue of Products?
Ans. Salonkart.com sources all its products directly from the respective brands. This ensures the authenticity and quality of the products they offer.
In the event of any quality issues, it's advisable for customers to directly contact the respective brand using the details provided on the MRP (Maximum Retail Price) tag. The MRP tag typically includes contact information such as a customer care number or email address specific to the brand.
By reaching out to the brand directly, customers can address any concerns or issues related to the product's quality, seek assistance, or inquire about any necessary warranty or guarantee information provided by the brand.
It's always a good practice to retain the MRP tag or any relevant documentation related to the purchase as it can serve as a reference for contacting the brand's customer support and resolving any potential quality issues effectively.
Please note that while Salonkart.com may facilitate the sourcing and sale of products, the ultimate responsibility for product quality and related customer service lies with the respective brands.

6. How can I cancel my order?
To cancel an order placed, please contact our customer support team.
It's important to note that the ability to cancel an order may depend on the status of your order. If the order has already been processed or shipped, it may not be possible to cancel it.

8. How can I track my status?
We send the order confirmation and tracking details through email. It's important to provide a valid email address during the order placement process to ensure you receive the necessary communication regarding your order.
When placing an order on Salonkart.com, please make sure to provide an accurate and accessible email address. This will allow Salonkart.com to send you the order confirmation, shipping updates, and tracking information directly to your email inbox.
By having your email address associated with your order, you'll have a convenient way to stay informed about the status and progress of your shipment.
If you have already placed an order but did not provide an email address, or if you have any concerns about the email communication, I recommend reaching out to Salonkart.com's customer support. We will assist you in ensuring that the necessary order confirmation and tracking details are sent to you appropriately.

9. How can I change address or contact number in order?
To change the address or contact number for an order placed, please contact our customer support team.

10. What if I have forgotten my account password?
If you have forgotten your account password on Salonkart.com, you can follow these steps to recover or reset it:
1. Visit the Salonkart.com website and locate the sign-in or login page.
2. Look for an option such as "Forgot Password" or "Reset Password." This option is typically provided below the login fields.
3. Click on the "Forgot Password" or "Reset Password" option. It will redirect you to a password recovery page.
4. On the password recovery page, you may be required to enter the email address associated with your Reflexions.in account. Provide the email address you used to create your account and proceed.
5. Once you submit the email address, check your inbox for an email from Salonkart.com. This email will contain instructions on how to reset your password.
6. Open the email and follow the provided instructions. It may involve clicking on a password reset link or entering a new password directly.
7. Create a new password for your Salonkart.com account. Make sure to choose a strong and secure password that you can remember.
8. Save the new password securely. You should now be able to log in to your account using the updated password.
If you do not receive an email or encounter any difficulties during the password recovery process, I recommend contacting Reflexions. In’s customer support. We will be able to assist you further in recovering or resetting your account password.